Returns
Free Return!!
As soon as we receive the items and verify that they are in perfect condition, we will refund your money using the same method used to pay for the initial order. We will refund the full amount of the order, excluding shipping costs.
Return costs :
Returns are free *, as long as they are made through the post office (this option is not available for the Balearic and Canary Islands).
Exception : If the return only consists of items under €9, the return will have an additional cost of €3.95 for shipping.
In the case of the Canary Islands, the Balearic Islands and countries outside of Spain, the customer must send the items at their own expense. Return costs are the customer's responsibility.
As soon as we receive information about a return, we will send you a label by email so that you can go to your nearest post office with the products to be returned, packaged and with the label attached.
Each order will be entitled to a free return. That is, if an order is made for more than one item, the items to be returned will have to be returned in a single process. If the items are returned in more than one process, the first one may be made free of charge, but the second and subsequent ones will cost €3.95.
If we use the same shipping option for the exchange or return of a defective item to include other items in the order, it will cost €3.95, except if the new order is over €20, in which case shipping will be free for the customer.
IMPORTANT : We will only refund the amount of those items that arrive correctly and can be checked by the returns department. You must inform us via the website or email (secretquarto@gmail.com) prior to the return of which items will be returned. The amount of the shipping costs is not refunded, only the exact amount paid for the item to be returned is refunded.
NOTE: For hygiene reasons, jewelry products, as well as products from the lingerie, swimwear, intimate apparel and erotic toys section will not be eligible for exchanges or returns.
The Personalized or hand-made items previously requested by the customer cannot be returned.
Order cancellations
Orders can be cancelled at any time as long as they have not entered the preparation or shipping phase. If the order has one or more items ORDERED, cancellation or return is not allowed, unless the cancellation is communicated within the first 24 hours from the initial date of the order.
The order may be cancelled in the event of a delay in the delivery date, which is different from the date provided on the item itself at the time of purchase.
Quarto Secret reserves the right to cancel an order in the event of:
System failure : If errors occur in the order due to system errors, it is considered a case of force majeure in which we reserve the right to cancel the order to guarantee the best customer service.
Stock error : Occasionally, although not usual, there may be a lapse in synchronization and stock update due to two or more simultaneous purchases of the same unit. This may happen with items with aggressive offers and high demand. In this case we cannot guarantee the delivery dates of the product and we reserve the right to inform you , cancel the order and refund the amount immediately.