Returns
Free Return!!
The customer will have the right to make a return within 30 calendar days of receiving their order.
As soon as we receive the items and verify that they are in perfect condition, we will refund your money by the same means by which the payment for the initial order was made. We will refund the full amount of the order excluding shipping costs.
Devolution costs :
Returns are free *, as long as they are made through the post office (this option is not available for the Balearic or Canary Islands).
Exception : If the return only consists of items less than €9, the return will have an added cost of €3.95 for transport.
In the case of the Canary Islands, the Balearic Islands and countries outside of Spain, the customer must send the items at their own expense. Return costs are borne by the customer.
As soon as we receive information about a return, we will send you a label by email so that you can go to your nearest post office with the products to be returned packaged and with said label attached.
Each order will be entitled to a free return. That is, if an order is placed for more than one item, the items you wish to return will have to be returned in a single procedure. If the items are returned in more than one procedure, the first can be done for free, but the second and subsequent procedures will have a cost of €3.95.
If we take advantage of the same shipment of exchange or return of a defective item to include other items in the order, it will cost €3.95, except if the new order is greater than €20, in this case the shipping will be free for the customer.
IMPORTANT : We will only refund the amount of those items that arrive correctly and can be verified by the returns department. They must inform via the website or email (secretquarto@gmail.com) prior to returning which items will be returned. The amount of shipping costs is not refunded, only the exact amount paid for the item to be returned is refunded.
NOTE: For hygiene reasons, jewelry products, as well as products from the lingerie, swimwear, intimate clothing and erotic toys section will not accept exchanges or returns.
The Personalized or handmade items previously requested by the customer do not allow returns.
Order cancellations
Orders can be canceled at any time as long as they have not entered the preparation or shipping phase. If the order has one or more CUSTOMIZED items, it does not allow cancellation or return, unless the cancellation is communicated within the first 24 hours from the initial date of the order.
The order can be canceled in the event of a delay in the delivery date, which is different from the one provided on the item itself at the time of purchase.
Quarto Secret reserves the right to cancel an order in case of:
System failure : If errors occur in the order due to errors in the system, it is considered a case of force majeure in which we reserve the right to cancel the order to ensure the best customer service.
Stock error : sometimes, although it is not common, there may be a lapse in synchronization and stock updating due to two or more simultaneous purchases of the same unit. This can happen on items with aggressive offers and high demand. In this case we cannot guarantee the delivery dates of the product and we reserve the right to inform you , cancel the order and refund the amount immediately.